Implementation and Integration

Genesys Cloud Implementation

Opticent is working with Genesys since many years and came up by implementing a Genesys Cloud with many fortune companies.

The service ranges from omnichannel customer experience to complete customization solution.

Customer relationships can be complex, but they don’t have to be difficult. The Genesys Cloud CX™ platform makes interacting with prospects and customers simple. Built to handle any channel, Genesys Cloud CX can turn calls, email, chats, text messages, bots, and social comments into one seamless conversation — all while empowering your teams to deliver exceptional customer experiences (CX)

Please contact us for the Demo

Genesys Cloud Integration

Add new features to the platform or integrate
existing systems

Opticent can extend your application to reduce the risk in reporting, our professionals can design the solution to add the new feature or integrate with existing system to improve the ROI.

Opticent can integrate  by using the connectors or custom connector can be developned to meet your company requirement.Our out of the box integration are quick to deploy and easy to configure, and they provide intelligent routing for all interaction types, automated logging and screen pops. Present information to your agents in scripts, or act on data from your CRM system or any third-party solution that stores data and uses web services. Agents can even work directly in your CRM interface or any browser-based application using call controls and functionality embedded within Genesys Cloud CX