CX Connectors

Genesys Cloud CX Connectors are a suite of pre-built integrations that allow businesses to easily connect their Genesys Cloud platform with other business applications and services. These connectors are designed to streamline workflows and enable businesses to provide a seamless customer experience across multiple channels.

Opticent offers Some of the key benefits of Genesys Cloud CX Connectors include : –

Easy integration: Genesys Cloud CX Connectors are pre-built integrations that can be easily configured and deployed, eliminating the need for complex coding or IT resources.

Seamless customer experience: By integrating Genesys Cloud with other business applications and services, businesses can provide a seamless customer experience across multiple channels, improving customer satisfaction and loyalty.

Increased efficiency: Genesys Cloud CX Connectors automate workflows and eliminate the need for manual data entry, increasing efficiency and reducing errors.

Access to data insights: By integrating with other business applications and services, Genesys Cloud can provide businesses with valuable data insights that can be used to improve customer service, streamline operations, and drive business growth.

Scalability: Genesys Cloud CX Connectors are designed to scale with the needs of the business, allowing businesses to easily add new integrations as their business grows.

Some Of The Solutions Are :-

  • Recording Fetch Application and move them to external storage like S3 Bucket, Azure storage or Physical server.
  • Push IVR/Queue Abandoned calls to Genesys contact list for making a dialer calls
  • Application to store the recording externally and play them, Download them and search the recording as per your convenient timeframe
  • Application to generate the custom reports
  • Application to develop custom real time dashboards
  • Application to access multiple ORG in a single platform
  • Connector (Genesys Embedded framework) to handle the calls along with Widget inside your CRM
  • Screen pop solution and push data back to your CRM
  • Salesforce integration with dialer support
  • MS Dynamics customization with Genesys Cloud
  • Genesys Cloud Custom Application For % & EWT Based Call Routing

Hence Opticent can architect a solution to enhance your business growth.

Talk To Us And Get The Right Solution To Grow Your Business.