CX Consulting Opticent offers CX consulting that focuses on helping businesses improve their communication and collaboration capabilities through the integration of various communication channels and tools. UC consulting firms work with businesses to identify their communication needs and challenges, as well as to develop a strategy for integrating different communication channels and tools, such as … Continue reading CX Consulting

Professional Service Genesys Cloud is a cloud-based contact center platform that provides a range of customer engagement and employee collaboration tools. Genesys Cloud Professional Services refer to the services offered by Opticent team to help businesses plan, implement, and optimize their use of the platform. These services can include :- Consultancy: Opticent consultants can work … Continue reading Professional Service

Cloud Migration Genesys Cloud Migration Genesys Cloud migration is the process of moving a contact center operation from an existing platform to the Genesys Cloud platform. Genesys Cloud is a cloud-based contact center solution that provides businesses with a comprehensive set of customer engagement tools, including voice, chat, email, social media, and more. The migration … Continue reading Cloud Migration