Genesys Cloud CX Connectors are a suite of pre-built integrations that allow businesses to easily connect their Genesys Cloud platform with other business applications and services.
These connectors are designed to streamline workflows and enable businesses to provide a seamless customer experience across multiple channels.
Opticent offers Some of the key benefits of Genesys Cloud CX Connectors include
Recording Fetch Application and move them to external storage like S3 Bucket, Azure storage or Physical server.
Push IVR/Queue Abandoned calls to Genesys contact list for making a dialer calls
Application to store the recording externally and play them, Download them and search the recording as per your convenient timeframe
Application to generate the custom reports
Application to develop custom real time dashboards
Application to access multiple ORG in a single platform
Connector (Genesys Embedded framework) to handle the calls along with Widget inside your CRM
Screen pop solution and push data back to your CRM
Salesforce integration with dialer support
MS Dynamics customization with Genesys Cloud
